A Whispered Letter From The Founders

DecentBaby’s Essence & Expressions 

Privacy Policy 

Information We Collect

When you interact with Essence & Expressions, we may collect certain personal information from you directly, automatically, or through third-party service providers.

Information You Provide to Us

You may provide us with personal information such as:

• your full name
• email address
• phone number
• billing address
• shipping address
• payment information
• order details
• customer service messages
• account login details (if applicable)
• any information you voluntarily submit through forms, reviews, emails, or promotions

Information Collected Automatically

When you browse our website, we may automatically collect certain technical and usage information, including:

• IP address
• browser type
• device type
• operating system
• referring website
• pages viewed
• time spent on pages
• clicks, navigation behavior, and general site activity

This information helps us improve website performance, security, and customer experience.

Information from Third Parties

We may also receive information from trusted third-party platforms and service providers, such as:

• payment processors
• shipping carriers
• ecommerce platforms
• email marketing platforms
• analytics providers
• fraud prevention tools
• social media or advertising partners

This helps us operate our business, fulfill orders, and protect against fraud or abuse.

How We Use Your Information

We use your information to support and operate our business in ways that are necessary, reasonable, and aligned with your experience as a customer.

We may use your information to:

• process and fulfill orders
• send order confirmations, shipping updates, and customer service responses
• communicate with you about your purchase or account
• provide customer support
• personalize your shopping experience
• improve our website, products, and services
• detect, prevent, and investigate fraud, abuse, or unauthorized activity
• comply with legal obligations
• send marketing or promotional emails, if you have opted in
• analyze traffic, trends, and performance

We do not sell your personal information for cash in the way people imagine when they hear “sell your data.” We aim to use your information with intention, not recklessness. 

Payment Information

To protect your financial information, we do not directly store full payment card details on our servers.

Payments are processed through secure third-party payment providers and checkout platforms. Those providers handle your payment information according to their own privacy and security practices.

We encourage you to review the privacy policies of any payment services used during checkout.

Discreet Packaging + Order Privacy

We understand that privacy matters — especially when it comes to intimate wellness and self-care products.

To help protect your discretion:

• orders are shipped in plain, discreet packaging
• the exterior packaging will not describe intimate product contents
• shipping labels are designed to minimize unnecessary disclosure where possible

However, please note that billing descriptors, shipping carrier systems, and third-party payment providers may still retain transaction-related information as part of standard order processing.

We do our part. The rest of the internet, unfortunately, still has opinions.

How We Share Your Information

We do not sell your personal information in a careless or exploitative way. However, we may share limited information when necessary to operate the business and serve you properly.

We may share your information with trusted third parties such as:

• ecommerce and website hosting providers
• payment processors
• shipping and fulfillment partners
• fraud detection and security providers
• customer service tools
• email and SMS marketing platforms
• analytics and performance tools
• legal, regulatory, or compliance professionals if required

We only share information that is reasonably necessary to support business operations, fulfill your order, provide services, or comply with applicable law. Clear privacy disclosures should explain why data is collected, how it is used, and with whom it may be shared. 

We may also disclose information if required to:

• comply with a subpoena, court order, or legal process
• enforce our policies or terms
• protect our rights, customers, or business
• investigate fraud, abuse, chargebacks, or security threats

Cookies + Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to help the site function properly and improve your experience.

These technologies may be used to:

• remember your preferences
• keep items in your cart
• understand how visitors use the site
• improve performance and usability
• support advertising or retargeting efforts
• measure marketing effectiveness

Some third-party services we use may also place cookies or tracking technologies on your device.

You can usually control or disable cookies through your browser settings, though doing so may affect parts of the website. Cookies and similar tools are commonly used for functionality, analytics, and site improvement, and users should be informed how they work and how to manage them. 

Email + Marketing Communications

If you subscribe to our emails, sign up for promotions, or otherwise opt in, we may send you:

• product updates
• launch announcements
• promotional offers
• educational or brand content
• restock notices
• occasional marketing communications

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Please note: even if you opt out of marketing emails, we may still send you transactional or service-related messages about your orders or account.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• fulfill your order
• provide customer support
• maintain business and tax records
• comply with legal obligations
• resolve disputes
• enforce our policies
• detect or prevent fraud

When we no longer need your information for these purposes, we will delete, anonymize, or securely dispose of it where reasonably possible.

Data Security

We take data security seriously and use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.

These measures may include:

• secure checkout technology
• encrypted payment processing
• restricted access to sensitive information
• fraud monitoring tools
• reputable third-party commerce and hosting systems

That said, no website, platform, or internet transmission is ever 100% secure. We work to protect your information, but we cannot guarantee absolute security. The important thing is to make honest promises and follow through on them — not cosplay as Fort Knox. 

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

• request access to the personal information we hold about you
• request correction of inaccurate information
• request deletion of your personal information
• opt out of certain marketing communications
• ask questions about how your information is used

To make a privacy-related request, contact us using the information listed at the bottom of this policy.

We will respond in accordance with applicable law and may need to verify your identity before processing certain requests.

Some U.S. states give consumers rights to access, correct, delete, or limit certain uses of their personal information, so it’s smart to include a rights section even if your business is small. 

11. Childrens Policy

Essence & Expressions is intended for adults only and is not directed to children under the age of 18.

We do not knowingly collect personal information from children. If we learn that personal information has been collected from a child in violation of applicable law, we will take steps to delete it.

If you believe a child has submitted personal information to us, please contact us immediately.  Essence and Expressions strictly Prohibits minors, persons under the age of 18 from accessing our products or using our website and/or services. age verification is required for all users. 

Third-Party Links + Service

Our website may contain links to third-party websites, apps, or services. Once you leave our website or interact with a third-party platform, their own privacy practices apply.

We are not responsible for the privacy, content, or data handling practices of third-party websites or services.

We encourage you to review their policies before submitting personal information through those platforms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, operations, legal requirements, or technology.

When we make updates, we will revise the Effective Date at the top of this page.

Your continued use of our website after changes are posted means you accept the updated policy.

In other words: if we tighten it up, clean it up, or make it make more sense, this page will reflect that.

 Contact Us

If you have questions about this Privacy Policy or would like to request access, correction, or deletion of your information, you may contact us at:

Essence & Expressions

Attn: A. Payne or C. Payne

Email: support@essenceandexpressions4u.com

Website: Essenceandexpressions.myshopify.com